Standard Coverage — All New SMX CNC Machines

2-YEAR
WARRANTY. LIFETIME SUPPORT.

Every SMX CNC machine is designed, inspected, and customized in Montreal. We stand behind what we build — with 2 years of parts coverage and unlimited support through 5 channels, for the life of your machine.

Contact Support 514 644-3177
2
Years Standard Coverage
5
Support Channels
∞
Lifetime Remote Support
5
Years Max With Extension

Standard 2-Year Coverage

What Your Warranty
Covers.

All new SMX CNC machines are covered from the date of delivery. Coverage applies to defects in parts, electronics, and workmanship under normal production use.

Coverage 01
Parts & Components

All mechanical and electronic components that fail due to defects in material are replaced at no cost during the warranty period.

  • Mechanical drive components
  • Electronic control components
  • Spindle and motor assemblies
  • Wiring and electrical connections
  • Rails, bearings, and motion components
  • SMX-fabricated custom parts
Coverage 02
Workmanship & Assembly

Defects resulting from how the machine was assembled, configured, or calibrated before delivery are covered in full.

  • Assembly and structural integrity
  • Controller configuration and programming
  • Pre-delivery squaring and calibration
  • Installed options and accessories
  • CSA-certified electrical installation
Coverage 03
Lifetime Remote Support

Remote support never expires — regardless of your warranty status. We help you diagnose and resolve issues for the life of your machine.

  • Unlimited phone support
  • Email and ticket support
  • TeamViewer remote access sessions
  • Video call diagnostics
  • Bilingual FR / EN support team
  • Parts available in local Montreal inventory

Making a Claim

How the Process Works.

Our goal is to get your machine running again as fast as possible. Most issues are resolved remotely the same day — without waiting for a technician visit or shipping parts back.

1
Contact Our Support Team

Call us at 514 644-3177, send an email, or open a support ticket. Describe the issue and your machine model. Our bilingual team responds the same business day.

2
Remote Diagnosis First

In most cases we connect via TeamViewer, phone, or video call to diagnose the issue remotely. This resolves the majority of problems without any downtime waiting for a visit.

3
Parts Shipped or On-Site Dispatch

If a part needs to be replaced, we ship from our Montreal inventory as quickly as possible. If the issue requires a technician on-site, we dispatch — travel expenses may apply and will be communicated in advance.

4
Back in Production

Our technicians do everything they can to minimize costs and downtime. Our goal is to get you back in production — fast.

Lifetime Support — All Channels

5 Ways to Reach
Our Team.

Remote support is unlimited and never expires — available for the life of your machine, regardless of your warranty status. Pick the channel that works best for your situation.

Channel 01
Phone

Direct line to our support team in Montreal. Best for urgent issues where you need a fast answer while standing at the machine.

514 644-3177
Channel 02
Email

Send error screenshots, log files, or a detailed description of the issue. Ideal for non-urgent diagnostics or documenting a recurring problem.

Same-day response
Channel 03 — Most Effective
Remote / TeamViewer

Our technician connects directly to your machine's controller. We can see exactly what's happening, adjust settings, and run diagnostics in real time — as if we were standing beside you.

Resolves most issues same session
Channel 04
Video Call

Show us the machine in real time via your phone or tablet. We guide you through inspection steps, error reading, and manual checks without needing a site visit.

Teams / FaceTime / WhatsApp
Channel 05
On-Site Dispatch

When remote support can't fully resolve the issue, we send a technician to your facility. Travel and accommodation expenses are communicated upfront and kept to a minimum.

When remote isn't enough
Local Advantage
Parts in Montreal

Most common replacement parts are held in local inventory at our Montreal facility — no international shipping delays, no customs clearance, no weeks of waiting.

Ships same or next business day

Optional Upgrade

Extend Your Coverage
Up to 5 Years.

For businesses that want long-term peace of mind and maximum protection on their investment, SMX offers extended warranty coverage beyond the standard 2 years.

Extended Warranty — What's Included

Same coverage.
Longer protection.

The extended warranty provides the same parts and workmanship coverage as your standard 2-year plan — simply extended for up to 3 additional years. Keeping your machine at peak performance without worrying about unexpected repair costs or downtime.

Standard
2 Years
Included with every machine
Maximum with extension
5 Years
Up to 3 additional years

Coverage Timeline

Y1-2
Years 1–2 · Standard Warranty

Full parts and workmanship coverage. Included with every new SMX CNC machine at no extra cost.

Y3
Year 3 · Extended (Optional)

First year of optional extended coverage. Same parts and workmanship protection continues without interruption.

Y4
Year 4 · Extended (Optional)

Continued protection as your machine reaches higher production volume and accumulated wear.

Y5
Year 5 · Maximum Extension

Full 5-year coverage. Maximum protection for businesses that can't afford unexpected downtime or repair costs.

∞
Lifetime · Remote Support

Phone, email, TeamViewer, and video call support never expire — regardless of warranty status.

Ask About Extended Warranty

Warranty Exclusions

What Is Not Covered.

We believe in being clear — not burying exclusions in fine print. These situations fall outside the warranty but our support team is always here to help you find the best resolution.

Misuse or Abuse

Damage resulting from operating the machine outside of its rated specifications, incorrect tooling use, or improper material handling.

Normal Wear & Tear

Consumable parts and components that wear through regular production use — router bits, collets, brushes, belts, and spoil boards.

Unauthorized Modifications

Any modification, repair attempt, or part replacement performed by anyone other than an authorized SMX technician will void the warranty on affected components.

Travel & Accommodation

On-site technician dispatch may incur travel and accommodation costs. These are always communicated upfront and kept to a strict minimum.

Warranty disclaimer: SMX CNC Warranty covers defects in material or workmanship under normal use during the Warranty Period of two years from the date of delivery. The warranty does not cover any problem caused by misuse, abuse, normal wear, or damage not resulting from defects in electronics, material, or workmanship. Modified or repair-attempted parts will void the warranty on those components. Travel expenses for on-site service often fall outside of our warranty and will incur additional costs, however our technicians do everything they can to keep any costs to a minimum or avoid extra costs altogether.

Out-of-Warranty & On-Site Service

Service Rates —
No Surprises.

When a service call falls outside your warranty coverage — or your warranty period has ended — these are the rates that apply. All costs are confirmed with you before any work begins. No hidden fees.

Rate 01
Technical Support Call
$135
Per Hour · Billed in 30-min increments

Applies to any support session where the issue falls outside warranty coverage — including post-warranty machines, misuse-related problems, and operator-caused issues.

Remote session (TeamViewer / phone) $135 / h
Video call guided inspection $135 / h
Email diagnosis & written report $135 / h

The clock starts when our technician begins active work on your issue — not when you first place the call.

Rate 02
Travel & Displacement
Free
Within 50 km of Montreal

On-site dispatch within 50 km of our Montreal facility includes travel at no charge. Beyond that, a mileage rate applies — always confirmed upfront.

0 – 50 km from Montreal No charge
Beyond 50 km Mileage rate
Overnight / distant sites Quote provided
Technician on-site time $135 / h

All travel costs are communicated and approved before dispatch. We never send a technician without your agreement on the estimated cost.

When Rates Apply
What Triggers a Billable Call
Machine is past the 2-year warranty Billable
Damage caused by misuse or operator error Billable
Consumable or wear-part replacement Billable
Post-warranty software or config changes Billable
Warranty defect — parts & remote support Covered
Remote support — any machine, any age Always free*

* Remote support (phone, email, TeamViewer, video) is always available at no charge for troubleshooting guidance — billing applies only when active repair work begins on a non-warranty issue.

Our Commitment on Costs

Our technicians do everything they can to resolve issues remotely first — saving you both time and money. When an on-site visit is necessary, we provide a full cost estimate before dispatching. No surprises on your invoice.

Request a Service Call 514 644-3177

Preventive Maintenance & Machine Care

Keep Your Machine
Running at Its Best.

Most premature wear and unplanned downtime is preventable. A consistent operator routine handles the day-to-day — and when you need a deeper inspection, our technicians come to you.

Part A — Done by Your Team

Operator Maintenance Checklist

These tasks require no SMX technician — just a trained operator and 10–20 minutes of discipline. Consistent upkeep prevents 80% of service calls.

Daily Before or after every shift
Wipe down linear rails and guides — remove chips, dust, and debris
Inspect and clean collet, tool holder, and spindle nose
Empty vacuum table dust and check filter/collection bag
Verify spoil board condition — surface, flatness, and vacuum seal
Check router bits for wear, chipping, or burning before each run
Confirm E-stop and safety systems respond correctly
Weekly Once per week
Lubricate all axis lead screws and linear guides per SMX spec
Blow out controller cabinet and electrical enclosure with compressed air
Inspect all drag chain cables for pinching, cracking, or fraying
Check drive belt tension (where applicable) — re-tension if needed
Clean and inspect vacuum pump intake filter
Verify axis homing accuracy — run reference cycle and confirm repeatability
Monthly Once per month
Check spindle runout with a dial indicator — flag if over tolerance
Inspect all electrical connections and terminal blocks for looseness or corrosion
Verify axis squaring — check gantry perpendicularity and re-square if needed
Test vacuum table zone integrity — check for leaks at zone boundaries
Review and clear SYNTEC controller alarm history log
Inspect ATC tool holders and carousel (if equipped) for wear or misalignment

A detailed maintenance manual specific to your SMX machine model is available in the documentation section. Contact our team if you need a machine-specific lubrication schedule.

Part B — SMX Technician Visit

On-Demand Inspection

No fixed schedule, no subscription. When you feel something is off — or you want a professional set of eyes on your machine — call us and we come to you. Recommended roughly once a year for high-production shops.

What a Technician Inspection Covers
Mechanical Alignment & Squaring

Full gantry squaring, perpendicularity check, and axis calibration against reference standards.

Axis Backlash & Play

Measure and adjust backlash on X, Y, and Z axes. Tighten or replace drive components as needed.

Spindle Runout & Bearing Check

Dial indicator test on spindle nose. Assess bearing condition by sound and vibration signature.

Rails, Bearings & Drive System

Inspect linear rails and bearing blocks for wear, pitting, or contamination. Check lead screws and couplings.

Vacuum Table & Pump

Zone seal integrity test, pump CFM output check, filter condition, and vacuum level under load.

Electrical & Controller Audit

Terminal tightness, drive alarm history, SYNTEC firmware version, and parameter backup.

Cleaning & Lubrication Service

Full machine clean-down, rail and guide lubrication to spec, and drag chain inspection.

Service Rates — Inspection Visits
Technician time (on-site) $135 / h
Travel within 50 km of Montreal No charge
Parts replaced during visit Quoted separately
Book an Inspection Visit

Need Support Right Now?

Our Montreal team is ready. Call us, email us, or connect via TeamViewer — we'll get your machine running again.

Contact Support 514 644-3177 Ask About Extended Warranty