Legal

Last Updated: March 14, 2024

Digital Privacy
Policy.

We are committed to respecting and protecting your privacy when you use or visit our websites, online or mobile applications, or interact with our digital communications and campaigns.

Applies to
  • → smxcnc.com & all subpages
  • → Online & mobile applications
  • → Email communications
  • → Digital advertising campaigns
Jurisdiction: North America
On This Page
Introduction Information We Collect How We Use Your Information Cookies & Tracking Tools Interest-Based Advertising Opting Out Your Choices External Links Contact Us
Questions?
Contact Us - 514 644-3177
Overview

Introduction

We are committed to respecting and protecting your privacy when you use or visit our websites, online or mobile applications, or interact with our digital communications or campaigns (the "Services"). This Policy explains how we collect, use, and protect your Personal Information when using our Services in North America.

"Personal information" includes information you provide to us, including your name, address, age, company, business address and other information that can be used to establish your identity or that of your business.

Each time you use our Services, you are indicating your acknowledgement and consent to the collection, use, and disclosure of information about you as set forth in this Policy and subject to applicable law. We may revise this Policy periodically. We will notify you of any changes by posting a revised Policy on our website with a new effective date.

A note about children: Our Services are not intended for children under 13, and children under 13 should not provide Personal Information online without a parent or guardian's consent. If a parent or guardian becomes aware that their child under the age of 13 has provided us with their information, please contact us immediately.
Section 1

Information We Collect

We may collect personal information or other data when you use our services — in particular when you make a purchase, create a user account, fill out an information form, log in online, receive our digital communications, create a support ticket, request a quote, make a phone call, or purchase in store. Here are the types of data we may collect:

Personal or Business Information
Information necessary for opening a customer account — to retrieve past invoices, products purchased, and to give you relevant product recommendations.
Contact information (email, telephone, address) to respond to your requests and questions, send communications, or keep you informed of our news.
Payment information for remote telephone payments — for product purchases, machine deposits, or support requests.
Transaction records relating to one of our products or services.
Device Information
Approximate location data from your device for purposes such as identity validation, fraud prevention, and improving service functionality. Location access is controlled by your device settings.
Website Usage Information
Browsing behaviour on SMXCNC websites, links and pages visited, form data, downloads, and data gathered through web tools such as Cookies, Pixel Tags, and Web Beacons — to better understand your interests and improve our services.
Other Information
Feedback you provide, answers to surveys and questionnaires, and use of online tools or calculators.
Section 2

How We Use Your Information

We may use and disclose your Personal Information collected through our Services in accordance with applicable law and our Privacy Codes to:

  • Verify your identity
  • Ensure we have accurate information about you
  • Manage our relationship with you
  • Protect against fraud and manage other risks
  • Communicate with you regarding products and services that may be of interest
  • Understand our customers through analytics, and to develop and tailor our products and services
  • Comply with legal or regulatory requirements, or as permitted by law
  • Respond to questions you may have
Section 3

Cookies & Tracking Tools

We and/or our service providers may use various tools — Cookies, Pixel Tags, Web Beacons, SDKs, and device IDs — on our websites, mobile applications, and in our emails and advertisements for security, fraud prevention, analytics, personalization, and relevant marketing.

Cookies are small data strings sent between a server and your browser to facilitate website use (remembering preferences or language) and to understand how our site is used. Most browsers accept cookies by default. You can adjust your browser settings to manage cookies, though some features may require them to function properly.

Types of cookies we use:

Strictly Necessary
Essential Cookies

Required to enable navigation and access to secure areas of the website. Without these, certain services cannot be provided. These cookies do not collect marketing information.

Performance
Performance Cookies

Collect anonymous information about how visitors use our site — which pages are most visited, error messages, etc. Used solely to improve how the website works.

Functionality
Functionality Cookies

Allow the website to remember your choices (language, region, text size) and provide enhanced features. By using our site, you consent to these cookies being placed on your device.

Marketing
Marketing & Advertising Cookies

Allow us and our partners to provide personalized, interest-based advertising, which may include geolocation-based advertising.

Email Pixels: Our emails may contain a campaign-unique web beacon pixel to tell us whether emails were opened and to verify link selection. This pixel is deleted when you delete the email. To prevent pixel download, select plain text emails or unsubscribe from our email communications.
Section 4

Interest-Based Advertising

We and/or our service providers may use data collected about you over time across multiple websites or other sources to present targeted ads. Interest-based advertising tools do not identify you personally — they are associated with your device (computer, smartphone, or tablet) and internet activity.

SMXCNC works with third-party advertising networks to distribute advertisements on other websites and mobile applications. These advertisements may use tracking technologies to capture data such as your IP address, usage information, or responsiveness to our ads.

Third-party partners may collect non-personally identifiable information to drive a more tailored experience and to track the efficiency of paid partnerships. SMXCNC does not control third-party data collection policies and has no visibility into individual data collected by those partners. Please refer to the Opting Out section below to learn how to limit interest-based advertising.

Section 5

Opting Out of Online Behavioural Advertising

You may limit ad tracking on your web browser or mobile apps by adjusting ad settings on the specific browser or social media / advertising platform (e.g., Google, Adobe, Facebook).

Even after opting out, you may still receive online advertisements from us — but they will not be customized based on your browsing behaviour. Cookie and opt-out choices are browser and device specific: you must apply preferences to each browser you use, and re-apply them if you clear your browser's cookies.
Section 6

Your Choices

Voluntary Participation

From time to time, you may choose to enter your information to participate in online surveys, contests, or other activities we sponsor. We use this information to measure website performance or identify products and services that might interest you. Do not participate in these activities if you do not want your information used for these purposes.

Email Communications

If you prefer not to receive promotional email communications from us, you may unsubscribe by clicking the Unsubscribe link in any promotional email you receive. Please allow up to 10 business days for your request to be processed. Note that even after unsubscribing, we may still send legally required notices or respond to specific account-related requests.

Other Marketing Preferences

If you have questions about how your personal information is used at SMXCNC, or want to manage additional marketing preference opt-outs, please contact our team by phone or visit our Montreal location.

External Links

Third-Party Websites

Our websites may contain links to other sites that we do not own or operate. Links to our websites may also be featured on third-party websites on which we advertise. We do not manage, and are not responsible for, the digital marketing and cookie practices of those third parties. Linked websites have separate and independent privacy statements, notices, and terms of use, which we recommend you read carefully before providing any personal information.

Questions or Concerns

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with SMXCNC, please contact us using the information below.

Entreprises Sign MAX Inc.
Address 3735 Blvd Tricentenaire, Montréal, QC H1B 5W3
Phone 514 644-3177
Email signmax@signmax.ca
Website www.signmax.ca
Send Us a Message 514 644-3177

Our team is bilingual (FR/EN) and available Monday through Friday during business hours.