Customer Service

We help you Keep you CNC / Laser Working








FIRST YEAR SUPPORT / FREE SUPPORT

Telephone support program.


  • Provide Help desk document to Identify error codes for easy resolution
  • No Power / Machine will not turn on
  • No communication
  • Vacuum hold-down / pump
  • Machine cutting Controller issues
  • Smart Control / Sub Console / Pendant console
  • Spindle / Inverter
  • Machine (axis) motion issues
  • Option issues

Note: Software or Machine operator training, software setup or re-installation of software is not included in this Support Package. Please purchase an online training session with our CNC Training Department for assistance with your software or training.



BRONZE PLAN - 425$ / Annual

The Bronze Support Package includes all of the features of the First Year Support, plus the following:


  • Free WinPCSIGN CNC Upgrades
  • Free 3 hours online training (helping you configure software and process applications) and 5% discount on additional hours
  • (*) 5% discount off purchase for tooling, service parts and consumables
  • 5% discount off on aditionnal WinPCSIGN CNC license
  • 5% discount off Preventive Maintenance Call
  • 5% discount off Annual Pump Service

SILVER PLAN - 1450$ / Annual

The Silver Support Package includes all of the features of the First Year Support and Bronze Package plus the following:

  • Free WinPCSIGN CNC Upgrades
  • Free 5 hours online training (helping you configure software and process applications) and 10% discount on additional hours
  • (*) 10% discount off purchase for tooling, service parts and consumables
  • 10% discount off on aditionnal WinPCSIGN CNC license
  • 10% discount off Preventive Maintenance Call
  • 10% discount off Annual Pump Service

GOLD PLAN - 2200$ / Annual

The Gold Support Package includes all of the features of the First Year Support, Bronze Package and the Silver Package as well as:

  • Free WinPCSIGN CNC Upgrades
  • Free 10 hours online training (helping you configure software and process applications) and 15% discount on additional hours
  • (*) 15% discount off purchase for tooling, service parts and consumables
  • One Spring or Summer SMART Preventive Maintenance call per year included for 1st system, $495.00 for each additional
  • One Fall or Winter SMART Preventive Maintenance call per year included for 1st system, $495.00 for each additional
  • 15% discount off on aditionnal WinPCSIGN CNC license
  • 15% discount off Preventive Maintenance Call
  • 15% discount off Annual Pump Service

* Excluding Spindles, Tagential knife system, Pump vacuum, Dsp handle & Dust collector.

When you purchase a SMX CNC Support Plan we will send you an email with the discount coupons.



Online training - 130$ / hour

Online training sessions can be purchased in 1 hour increments, for various software applications, software support and product training.

WinPCSIGN CNC
ArtCAM


Procedure: After your purchase, you will receive a phone call from an SMX CNC representative during regular business hours. They will then collect the details of your service needs and connect you with a service technician



On-site support - 150$ / hour

If your issue requires on-site support, we have the ability to send our top technicien over as quickly as possible. Please note that on-site support may incur additional charges, but we will always do our best to minimize any expenses to you.

Procedure: After your purchase, you will receive a phone call from an SMX CNC representative during regular business hours. They will then collect the details of your service needs and connect you with a service technician



Preventive Maintenance call - 495.00$ / Per machine

Let us help you extend the life of your valuable investment by performing the yearly required maintenance on your SMX CNC or Laser system. Our 10 points verification procedure done by our certified service technician not only provides you with great service and convenience but the peace of mind the job was done right.



Annual Pump Service - 249.00$ / Per pump

Let us help you extend the life of your valuable investment by performing the yearly required maintenance on your Vacuum Pump System.

An oil change from your SMX CNC certified service technician not only provides you with great service and convenience but the peace of mind the job was done right.

Includes: Busch Filter and Oil



No support plan or used SMNC machines

SERVICES/SUPPORT ON MACHINE - 150$ / hour for support

SERVICES/SUPPORT ON THE SOFTWARE - 130$ / hour for support

We recommend to purchase a bronze, silver or gold support plan.